Home Voice Recognition Klarna’s AI assistant is doing the work of 700 folks — and it paints a bleak image for the way forward for work

Klarna’s AI assistant is doing the work of 700 folks — and it paints a bleak image for the way forward for work

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Klarna’s AI assistant is doing the work of 700 folks — and it paints a bleak image for the way forward for work

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Klarna’s new generative AI assistant is doing the work of 700 workers only a month after it went stay – and it raises severe questions in regards to the potential future influence of AI on the worldwide workforce, in response to CEO Sebastian Siemiatkowski.

The buy-now-pay-later fintech agency stated the assistant, powered by OpenAI, has had 2.3 million conversations, which account for two-thirds of Klarna’s customer support chats, and is doing the work equal to 700 full-time brokers.



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